Terms

Delivery

Flowers delivery is carried out in Baku!

The minimum order amount for delivery is 50 AZN.

For orders with a sum below 50 AZN, select in – “Goods” – “Paid delivery” section.

We accept orders every day from 10:00 to 20:00.

If the order is made during working hours (from 10:00 to 20:00), within 1-2 hours our manager will contact you by phone or e-mail to confirm the order and specify the time of delivery convenient for you.

Our flower delivery service operates without holidays and weekends.

Due to the increasing volume of orders during holidays (New Year’s Day, Valentine’s Day, March 8), we ask you to place orders in advance, then we can guarantee you timely delivery.

Payment Methods

For the residents of Baku, it is possible to pay the order from our online store in cash to the courier at the address and by credit card. Also to choose flowers, to order a bouquet, to issue service of flowers delivery and you can pay flowers order, directly, having visited Gallery shop at the address Bakikhanov 48C.

Residents of other cities may pay an order for flowers delivery in Baku, via credit cards Visa Card and Master Card, as well as through money transfers (“Western Union”, “Golden Crown”).

Please place an order and make payment at least one day before the order is completed. Your order will be executed with a guarantee and on time.

If you have any questions do not hesitate to contact us by e-mail: office@realgroup.az, by phone: (+99412) 5109995/94, (+994 12) 530 89 50, (+994 77) 603 22 00.

Quality assurance

Shop “Gallery” guarantees harmony of beauty and style of the offered flower compositions. We guarantee that all living ingredients of floral compositions are fresh. If you are not satisfied with the quality of the order, please contact us within 24 hours from the date of delivery by one of the methods convenient for you:

• Write to us: office@realgroup.az;
• Call us: (+99412) 5109995/94, (+994 12) 530 89 50, (+994 77) 603 22 00 – from 9:00 to 18:00 (except Saturday and Sunday).

Replacement

In rare cases, we are forced to produce an equivalent replacement of floral and packaging materials with the condition of preserving the general appearance and cost of the flower composition. Some flowers are seasonal and may not be available at this time. In any case, each replacement of the essential components of the bouquet is necessarily negotiated with the customer.

If for any reason we can not contact you (the phone does not answer, there is no answer to the e-mail), for the timely delivery  of the order, we assume the responsibility to make a replacement at our discretion,  at the same time the species of flowers will have an advantage over their color (that is, we replace, for example, white roses with red roses, not white chrysanthemums).

Guarantee of confidentiality

We guarantee that all information given to us for processing your order is confidential and not transferable to third parties. If you wish to transfer any information to the recipient, you have the opportunity to indicate it in the card attached to the flowers. All other data specified at the time of placing an order is not provided to the recipient. 

International flower delivery

Since 2001 Gallery has been a member of the international network “Interflora” for the delivery of flowers. The “Interflora” network is the world leader and the most famous service for ordering flowers in Europe. This includes 58.000 carefully selected flower shops in more than 150 countries around the world. Residents of Baku, visiting the store “Gallery” at Bakikhanov 48C, can place an order for the delivery of bouquets to any part of the world. Distance is not a hindrance to surprise your loved ones and make them pleasant, giving them an unforgettable bouquet from “Interflora”!